top of page

SHIPPING AND RETURNS

Shipping Policy

Aurella Designs is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within stipulated committed time from the date of payment confirmation.

 

Delivery of all orders will be to registered address of the buyer as per the previous records with us, any change in billing, shipping address or update in GST details should be conveyed along with payment confirmation. card only at all times (Unless specified at the time of Order).

 

Aurella Designs is in no way responsible for any damage to the order while in transit to the buyer. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

 

All dispatches will be done post receipt of 100% payment confirmation. Any shipping charges are not included in our prices, it will be added as per actual. We use different modes of shipping.

​

For domestic buyers, orders are shipped through registered domestic courier or cargo companies and /or speed post only. Orders are shipped maximum within 5 -9 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Any dispute in regard to transit of goods should be taken with the concerned companies directly, through their customer service support.

​

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.

Return & Exchange Policy

Defect & Exchange Policy

  • Major visible defects must be reported within 3–4 days of receipt of goods.

  • Defective items may be exchanged in a running or upcoming order, subject to discussion.

  • Opened, used, or altered products cannot be returned or exchanged.

 

Excess or Shortage

  • Any excess or shortage must be informed within 3–4 days of delivery.

  • Approved adjustments will be issued via Credit Note or Proforma Invoice adjustment.

 

Return Policy

Due to the fragile nature of gift hampers, wedding hampers, chocolate hamper gift sets, gift basket box collections, and decorative handicrafts, returns are generally discouraged to prevent transit damage.

​

In exceptional approved cases:

  • Only exchange may be permitted.

  • Products must be unused and in original packaging.

  • Shipping charges will be borne by the sender.

bottom of page